Terms of Sale

Seller

Buyer

The buyer is the person who places the order and subscribes to TellATell Plus. The buyer must be at least 18 years old, or have parental/guardian consent, to make purchases. By completing a purchase, the buyer confirms they have the legal authority to enter into a binding agreement.

TellATell Plus is a premium subscription service that provides enhanced features for the TellATell anonymous messaging platform.

Product: TellATell Plus Subscription
Product URL: tellatell.com/plus

Features included:

• Sender hints for anonymous messages (location, device, follow status, etc.)
• Advanced analytics and profile insights
• Custom profile themes
• Plus badge on profile
• Priority in search results
• Ad-free experience
• Priority support
• Early access to new features

For a complete list of features and current pricing, please visit the TellATell Plus page.

TellATell Plus is offered as a subscription service with recurring payments.

Subscription Terms:

• Billing Cycle: Monthly or yearly, as selected at purchase
• Automatic Renewal: Your subscription will automatically renew at the end of each billing period
• Payment Method: The payment method you registered will be charged automatically
• Binding Period: There is no minimum binding period. You may cancel at any time
• Price Changes: We will notify you at least 30 days before any price changes take effect

How to Cancel or Modify Your Subscription:

You can cancel or modify your subscription at any time through:

• Your account settings at tellatell.com
• Contacting our support team at [email protected]

When you cancel, your Plus features will remain active until the end of your current billing period. After that, your account will revert to the free version.

Payment is processed securely through Vipps MobilePay and/or other supported payment providers.

• Payment Methods: Vipps, credit/debit card, and other available payment methods
• Currency: All prices are in Norwegian Kroner (NOK) unless otherwise stated
• Timing: Payment is charged immediately upon subscription and automatically on each renewal date
• Invoicing: Electronic receipts are sent to your registered email after each payment
• Failed Payments: If a payment fails, we will attempt to charge the payment method again. If payment continues to fail, your subscription may be suspended

All prices include VAT (MVA) where applicable.

TellATell Plus is a digital service delivered electronically.

• Delivery Method: Instant digital delivery - Plus features are activated immediately upon successful payment
• Access: Features are available through the TellATell website (tellatell.com) and mobile applications
• Confirmation: You will receive a confirmation email once your subscription is activated
• Delivery Issues: If Plus features are not activated within 24 hours after payment, please contact [email protected]

In accordance with Norwegian Consumer Purchase Act (Angrerettloven), you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal Period:

The withdrawal period expires 14 days after the day of the conclusion of the contract (the day you subscribed).

How to Exercise Your Right of Withdrawal:

To exercise your right of withdrawal, you must notify us of your decision by a clear statement (e.g., email) to:

You may use the following text: "I hereby give notice that I withdraw from my TellATell Plus subscription. Date of subscription: [DATE]. Name: [YOUR NAME]. Email registered: [YOUR EMAIL]."

Effects of Withdrawal:

If you withdraw from the contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction.

Exception for Digital Content:

As TellATell Plus is a digital subscription service, traditional return policies for physical products do not apply.

• Refunds within the withdrawal period are processed as described in Section 6
• After the withdrawal period, subscription fees are generally non-refundable
• If you experience technical issues that prevent you from using Plus features, please contact us for assistance
• In cases of billing errors, we will correct the error and process appropriate refunds

If there is a defect or issue with your TellATell Plus subscription, you have the right to file a complaint.

Complaint Period:

You should report any issues or defects as soon as possible. For digital services, complaints should generally be made within a reasonable time after you discovered or should have discovered the issue.

How to File a Complaint:

Contact us with a description of the problem:

• Email: [email protected]
• Contact Form: tellatell.com/contact

Please include your username/email, description of the issue, and when you first noticed it. We aim to respond to all complaints within 3-5 business days.

We hope to resolve any disputes directly with you. However, if we cannot reach an agreement, the following applies:

First Step - Contact Us:

Please contact our customer support at [email protected]. We will do our best to find a satisfactory solution.

Consumer Dispute Resolution:

If we cannot resolve the dispute, you may file a complaint with:

EU Online Dispute Resolution:

For EU/EEA consumers, you may also use the EU's online dispute resolution platform: https://ec.europa.eu/consumers/odr

These terms of sale are governed by Norwegian law. Any dispute arising from or in connection with these terms shall be subject to the jurisdiction of the Norwegian courts, unless otherwise required by mandatory consumer protection laws in your country of residence.